Our Customers
Our customers is at the heart of ihi Bupa and in order to maintain our position as a world leader in the field of international health insurance and medical travel insurance we want to hear
what you think. This is how we can get constructive feedback and also new ideas to how we improve our services and products.
Our 2010 Customer Satisfaction Survey
In January 2010 we started sending out online customer satisfaction surveys via email. You may already have received and completed one of our surveys in connection with the renewal of your policy or if you have had a claim in 2010. The surveys are conducted by our partner Satmetrix and take no more than 5 minutes to complete.
So far we have had over 2000 responses in less than 10 months. Reading through your comments, we are identifying key areas in which we can improve while at the same time getting to know our customers better. This allows us to get a better view of your needs and expectations than we have ever had and the information will be used in our efforts to meet and hopefully exceed your expectations.
What you have said about ihi Bupa:
“Over the many years, I have ALWAYS had outstanding service and satisfaction. What more can be said? They are outstandng in all ways - AND - they are courtious - how refreshing in this day and age.”
“Claims processing is very slow. There is no update on whether the company has received claims, progress on processing of the claims, timing etc.”
“Considering the products available, the simple claim system, the assistance and emergency back-up, IHI cannot be matched.”
“I dont feel that you are giving me a personalized service as whenever i mail you with questions there is always different people replying to my mails.”
As you can tell there are mixed feedback but we consider critical feedback highly valuable and gives us the perfect opportunity to amend and evolve. We will be making changes as a results of having analysed our surveys and the comments made by you, our customers. So take a look at this page the next time you are here to see how your feedback is helping us shape the future ihi Bupa.
How to get in touch
We will continue our customer survey programme but if you have an urgent question or comment or if you wish to be removed from the survey list, you are always welcome to contact our customer loyalty team at CustomerPerspective@ihi.com