Who can use email to send bills?
You can submit your claim by email if you have a permanent health insurance with us. This is because you need access to your personal website, myPage, in order to view documents when your claim has been assessed.
Claiming by email is not available to customers in Scandinavia and Latin America.
How you submit bills by email
Scan your original bills and corresponding receipts and send them to eclaim@ihi.com. Please state your policy number in the subject field of the email.
To ensure that we have all the information necessary to assess your claim, you can submit your bills together with a claim form. (Mac users should open the claim form in Adobe Reader in order to get the full functionality.)
If you claim without using this form, please make sure to include your policy number and preferred method of reimbursement payment. All bills must specify:
- the diagnosis
- type of service
- proof of payment
- cost of each service provided (consultation, laboratory examination, medicine, etc.).
- If medicine has been purchased, a copy of the prescription should be included.
Reimbursement documents
Please note that we will no longer send reimbursement documents to you by regular mail when we receive the claim by email.
If you submit your bills by email, you do not need to send us the original bills by post. However, we recommend that you keep the original bills until your claim has been assessed.
Status on your claim – check myPage
As soon as your claim has been assessed, you will be informed by email. If you have a private health insurance plan, your reimbursement documents will be available to you on your personal website, myPage.
For further information on e-claiming, please see the FAQ
Download claim form
For faster assessment, please submit a claim form with your bills.
Download claim form
Questions about claims?
Take a look at the FAQ list