How we arrange and pay for your treatment

You should never hestitate to get in touch with us when you need treatment - we can then check your cover, talk through any concerns you may have and arrange prior approval (pre-authorisation) for you.

In the event of acute or planned hospital treatment, you can contact our Medical Centre 24 hours a day to get prior approval. 

If you get prior approval, we will issue a guarantee of payment to the hospital or clinic where you are being treated and settle the bills directly with them, enabling you to concentrate on getting better.

How we pay you back for expenses

If you don't have time to secure prior approval before your treatment, you can claim reimbursement for medical expenses by submitting your invoices to us by post.

Worldwide Health Options is serviced and managed by Bupa International. On the Bupa International website, you will find a detailed guide on how to settle these claims and arrange prior approval for your treatment.

For any further questions, please see our exhaustive FAQ on the Worldwide Health Options plan.