- When can I submit my claim by email?
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If you are an international customer with a permanent health insurance plan you can submit your claim to us by email.
Claiming by e-mail is not available to customers in Scandinavia and Latin America.
- How do I submit a claim by email?
- All you have to do is to scan your bills and corresponding receipts and send them together with a claim form to eclaim@ihi.com stating your policy number in the subject field.
- What information should I include with my claim?
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The following information should be included with your claim:
- policy number (stated in the subject field of the email)
- email address (in case you want to receive information about your claim on a different email address than the one used to submit your claim)
- preferred reimbursement method:
- If you have already informed us of your preferred method of payment, you do not need to enclose this information.
- If you wish to receive your reimbursement by transfer to your credit card or bank account, please send us your bank account or credit card details when submitting your claim. For further information see the section on Reimbursement payment types.
- If we have not received any information about your preferred method of payment, you will receive your reimbursement by cheque.
- Claim Form:
- In order to make it easy for you to submit your claim by e-mail, we have made a simple claim form that can be completed and submitted with your bills. The claim form contains all the information necessary for us to assess your claim correctly. Click to download the claim form.
- How do I scan my bills?
- To make sure your bills are legible upon receipt, please scan you bills into a PDF, TIFF or JPEG document. If possible, please submit your claim as one attachment only
- What if I cannot scan my bills?
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You can always submit your claim to us by post. The address is:
ihi Bupa
Palaegade 8
1261 Copenhagen K
Denmark
- What if I submit bills for more than one person?
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If you submit bills for more than one person, it is important to make sure that it is absolutely clear what person each bill concerns.
You need to complete a claim form and submit this with your bills. Click to download the claim form.
- What if I submit bills for more than one policy?
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If you submit bills for persons insured on different policies, it is important to make sure that it is absolutely clear what person each bill concerns, and what policy each person is insured on. We recommend that you submit the bills for each policy separately to avoid misunderstanding.
You need to complete a claim form and submit this with your bills. Click to download the claim form
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