FAQ MyPage

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How do I register for myPage?

If it is the first time you use myPage, you must use the first 7 digits of your policy number as your username and your date of birth as your password.  You can see an example on the login page.

If you are not insured yourself, you must use the date of birth of one of those insured on the policy. 

I can no longer log in with my username and password - why?

• If you have forgotten your password, you can ask for a new one. Use the link "Click to receive new password" on the login page
• If you are no longer insured on the policy, you won't be able to log in. If others are insured on the policy, they can log in with their username and password or register as described on the login page. 

Why can I not log in with my policy number and date of birth?

• If you are trying to login for the first time, check the data format for the date of birth. You must write DDMMYYYY. If you are not insured on the policy, you must use the date of birth of one of the insured.
• If you have registered before, you will have already chosen a personal username and password.  Please contact us if you can’t remember them and want us to reset your registration so you can register again.  You can also ask for a new password by using the link "Click to receive a new password" on the login page
  

 

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Policy Information

I have two policies but I can only see one of them when I log in - why?

There is a password for each policy. In order to see your other policies, you must register with policy number and date of birth first. Read more here about how to register for myPage.

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