Claiming by email

Send your bills to us via email for faster assessment and follow the progress on your personal website.

How you submit bills by email

Scan your original bills and corresponding receipts and send them to superioreclaim@ihi.com. Please state your policy number in the subject field of the email.

To ensure that we have all the information necessary to assess your claim, you can submit your bills together with a claim form.

If you claim without using this form, please make sure to include your policy number and preferred method of reimbursement payment. All bills must specify:

• the diagnosis
• type of service
• proof of payment 
• cost of each service provided (consultation, laboratory examination, medicine, etc.).
• If medicine has been purchased, a copy of the prescription should be included.

Reimbursement documents

You will have access to your reimbursement documents on your personal website, myPage. As soon as your claim has been assessed you will be informed by email.

Please note that we will no longer send reimbursement documents to you by regular mail when we receive the claim by email.

If you submit your bills by email, you do not need to send us the original bills by post. However, we recommend that you keep the original bills until your claim has been assessed.