Claiming by email

Who can use email to send bills?

You can submit your claim by email if you have a travel insurance policy with us.

However, if you are claiming for delayed, lost or damaged baggage you cannot claim by email. For these claims you need the original report from the airline or the company that handled your baggage. This report is called a Property Irregularity Report (PIR).

We kindly ask that for these claims you submit the original claim form, related receipts, the baggage report (PIR) and travel documents to this address:

ihi Bupa
Palaegade 8
1261 Copenhagen K
Denmark

How you submit bills by email

Scan your original bills and corresponding receipts and send them to traveleclaim@ihi.com.

To ensure that we have all the information necessary to assess your claim, please submit your bills together with a claim form.

Please make sure to include your policy number and preferred method of reimbursement payment. All bills must specify:

• the diagnosis
• type of service
• proof of payment 
• cost of each service provided (consultation, laboratory examination, medicine, etc.).
• If medicine has been purchased, a copy of the prescription should be included.

Reimbursement documents

Please note that we will no longer send reimbursement documents to you by regular mail when we receive the claim by email.

If you submit your bills by email, you do not need to send us the original bills through the post. However, we recommend that you keep the original bills until your claim has been assessed.

Status on your claim – check myPage

As soon as your claim has been assessed, you will be informed by email. If you are an Annual Travel customer, your reimbursement documents will be available to you on your personal website, myPage.

For further information on e-claiming, please see the FAQ