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Acute illness or injury

What should you do in case of acute illness or injury?

In case of an acute illness or injury you should contact the nearest hospital with emergency facilities. You must also call an ambulance, the doctor in charge at the emergency service or your own doctor, depending on the seriousness of the injury and the time of the day. An acute illness or injury could be a fall from bicycle or an acute kidney stone attack.

No matter what kind of acute situation you are in, you can contact our 24-hour emergency service at any time. Here, our advisors will help you in any critical situation, where ever you are in the world and at whatever time you need our assistance – day or the night, seven days a week and 365 days a year.

On the back of your insurance card, you can find Bupa Global’s contact information, including information about how to contact our 24-hour emergency service.



Our emergency service, Bupa Global Assistance and nurses are always at your disposal for advice and guidance. You can contact our emergency service 24 hours a day if you have questions on claims handling or if you need advice on suitable places or methods of treatment. If you have doubts about a diagnosis or you have received insufficient treatment, contact us and our doctors will evaluate your case and advise you.

Our doctors can also evaluate cases of inappropriate, erroneous or insufficient medical treatment. For example, you may have been informed by the public health system that there is no more treatment available to you, whereas our doctors know that in fact there is, for instance in Sweden or Germany.

Therefore please don’t hesitate to contact us, whatever your reason might be.

Telephone: +45 70 23 24 60

Mail: emergency@ihi.com

Or chat with us.