FAQ Renewal and premium

I pay my premium in semi-annual or quarterly instalments. I have now received a premium notice for an amount higher than the one I previously paid at the annual renewal of my insurance. Why has my premium increased?: As the premium is age-related it is adjusted according to the current age of the individuals insured under the policy. If your policy is payable by semi-annual or quarterly instalments - and one or more of the insured moves into a higher age bracket or one or more of the children becomes a paying insured during the policy year - your premium will change accordingly. You should, therefore, be aware that the premium amount stated in the renewal letter may not reflect the premium applicable at the following instalment(s).; Top

Why has my premium increased even though I have not made any claims?: Our premiums are based on the principle of shared liability. This means that the burden of medical inflation and increase in claims ratio is borne by all of our policyholders. The individual policyholder is not penalised with larger premiums for having a higher claims rate.

We are aware that if you have not claimed yet, or if your claim rate is very low, the premium increase may be more inconvenient for you.

However, should you be faced with unexpected medical costs or have need of hospitalisation in the future, you will not be penalised with an individual premium increase.; Top

Is my recent claim the reason why my premium has increased?: Our premiums are based on the principle of shared liability. This means that the burden of medical inflation is borne by all of our policyholders. The individual policyholder is not penalised with larger premiums for having a higher claims rate.; Top

How can I pay my premium?

You can choose between the following payment options:

Online credit card payment: American Express, VISA, Eurocard/MasterCard, JCB or Diners.
International cheque
Eurocheque
International bank transfer

For more information go to Payment FAQ.

How can I reduce my premium?: It is possible to reduce the premium if you downgrade your insurance by removing optional modules such as Medical Evacuation Cover or Dental and Optical Cover.

You can also downgrade your policy and thereby lower you premium by choosing to have a deductible or increasing the existing deductible on the policy. The deductible is the amount of money each insured agrees to pay each policy year before being reimbursed by the Company.

Please note that should you later wish to upgrade your policy by extending your coverage, reducing or removing your deductible, this request will be subject to new medical underwriting in accordance with the policy conditions.

Changes in order to downgrade or upgrade your policy must always coincide with the renewal of the policy.

If you have further questions regarding downgrading and/or upgrading your policy, please contact our service department.; Top

Customer Service

Call us for questions on your policy, payments, coverage etc. all weekdays between 8am and 9pm (CET).

Contact Bupa Global Assistance in case of illness and emergency. We are at your disposal 24 hours a day.

Travel insurance customers:

Health insurance customers:

Contact our sales office in the UK all weekdays between 9am and 5pm (CET).

Contact Bupa Global in Hong Kong all weekdays from 9am - 12:30pm and 2pm - 6:00pm (HKT).