As a Bupa Global member, you can call Bupa Global Assistance at any time of the day or night, and day of the year, and speak to medically trained people who understand your situation and can give you the healthcare advice, support and assistance you need.
Bupa Global Assistance:
Tel: +45 70 23 24 60
Fax: +45 33 32 25 60
Email: emergency@ihi.com
Call Bupa Global’s Customer Service for questions on your policy, payments, coverage etc:
Open 8am-9pm (CET) weekdays
Tel: +45 70 23 00 42
Fax: +45 33 32 25 60
Email: ihi@ihi.com
We are always pleased to hear about any aspect of the insurance cover that the insured has particularly appreciated, or which may have caused the insured any problems.
If something does go wrong, we have a simple procedure to ensure that all concerns are dealt with as quickly and effectively as possible.
For any comments or complaints, the Bupa Global Customer Service can be contacted at the phone number +45 70 23 00 42, by email at Complaints-Global@ihi.com, or by writing to us at:
Bupa Global
Palægade 8
DK-1261 Copenhagen K
Denmark
External appeal
If we can't settle your complaint you may be able to refer your complaint to an independent organisation for review. Which organisation it will be depends on the nature of the complaint and the location of the Bupa Global office where the cause of the complaint occurred. We will advise you at the time. In most cases this will be either the Danish Insurance Complaints Board, the Irish Finance Services and Pensions Ombudsman or the UK Financial Ombudsman Service.
If you would like further information about the Danish Insurance Complaints Board you can:
- write to them at Anker Heegaards Gade 2, 1. DK-1572 Copenhagen V, Denmark
- call them on +45 33158900
- find more details on their website www.ankeforsikring.dk
If you would like further information about the Irish Financial Services and Pensions Ombudsman you can:
- write to them at Lincoln House, Lincoln Place, Dublin 2, Ireland
- call them on +353 1 567 7000
- find more details on their website www.fspo.ie
If you would like further information about the UK Financial Ombudsman Service you can:
- write to them at The Financial Ombudsman Service, Exchange Tower, London E14 9SR, UK
- call them on 0800 023 4567 or 0300 123 9123 (from inside the UK only)
- +44 (0) 207 964 0500 (from outside the UK)
- find more details on their website www.financial-ombudsman.org.uk
You can also use the European Commission’s online dispute resolution platform at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage?
A full copy of our complaints procedure can be requested by contacting Bupa Global. (None of these procedures affect the complainant's legal rights.)