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FAQ: Free second medical opinion service

Why second medical opinion
Does receiving this service change what treatment I am covered for?

No - you are only ever covered for the treatment detailed in your membership guide, even if an Advance Medical expert discusses treatment with you that is not covered by your plan.

Who is this service for?

The second medical opinion service is for Bupa Global members seeking information that will give them confidence in their medical decisions for any serious, complex or chronic disease

What are the advantages of the service?

Our members can access the expertise and opinions of the world’s most relevant experts for their specific situation, without needing to travel.

You can:

  • Get answers to your direct medical questions
  • Receive a written medical report in just a few days
  • Be supported by a team of doctors who oversee every aspect of the second medical opinion service
  • Access them whenever you need them
I read about real life case studies of people helped by this service?

Yes, Advance Medical have produced a variety of case studies to show how the service can help. You can find casestories in this PDF for Advance Medical.

Will using this service affect my insurance premiums in any way?

No, your premiums will not be affected in any way as a result of using this service.

How can I get it
How do I access the second medical opinion service?

Any customer can access this service by calling our Medical Centre on +45 33153300 and speaking to one of our advisors. If you would prefer to apply for a second medical opinion by mail then send a mail to emergency@ihi.com stating "Second medical opinion" in the subject line and supply your :

  • Name
  • Contact phone and best time to call
  • Contact email adress
  • Policy number
  • And finally the nature of your request: diagnosis, symptoms and a very brief medical history
How does it work
Once I have made contact, how does the process work?
Our advisors will assess the case, and then pass details on to Advance Medical. If appropriate they will assign a doctor to contact you to discuss your case in more detail.
If required, the doctor will help to gather all the relevant information, including tests, scans and reports.
Your details will be reviewed by one or more leading experts in the field, and a report is compiled which reviews your diagnosis and treatment plan. If any changes are recommended, the report is discussed with your treating doctor. And because this is all done by correspondence, you don’t have to travel anywhere to get your second opinion.
Who are Advance Medical
Where can I find out more about the second medical opinion service?
You can download a PDF from Advance Medical or you can watch an instructional You Tube video about how it works.
Who are Advance Medical?
Since 1999, Advance Medical has been offering independent, patient-focused medical services across the globe from its offices in the United States, Spain, Hungary, and Chile.
Who are the medical experts providing the service?
Advance Medical’s experts are independent, international medical professionals in disease knowledge. They are the eminent source for information within the medical community because of the importance of their publications, the number of cases they have successfully treated and their prestigious standing at the leading medical centres around the world.