What kind of information is being recorded by Bupa Global?
As an insured you have the right to know what Bupa Insurance Limited ("Bupa Global") has recorded about you. As a general rule, your name, address, any personal identity number, type of cover, any co-insured and health information will be recorded. Furthermore, we record all payments of premium and any reimbursements.
We also record all phone calls and may monitor them, in the interest of continuously improving our service to you as an insured. The recording can be used for claims handling.
If you find out that we hold inaccurate or misleading information about you, you have a right to have the information rectified, erased or blocked and, in that connection, to demand that anyone who has received this information about you is advised.
What do we use the information for?
As an insured, you have a right to know what the information submitted to Bupa Global is being used for. Generally, we use the information for collecting the correct premium, paying out reimbursement(s), administer your policy and prevent fraud or improper claims.
Confidentiality: Bupa Global complies with applicable data protection legislation and medical confidentiality guidelines. All correspondence concerning your policy will be sent to the policyholder. All insured persons on the policy may have access to correspondence and other information sent by Bupa Global or accessed at www.ihi.com via the myPage login. Bupa Global uses third parties to process data on its behalf and your data may be processed in or outside the EU. Bupa Global may exchange your information within the Bupa group and with your intermediary.
Medical information: Bupa Global may seek and exchange information about your and your dependants’ health and treatment with those involved in your and your dependants’ care (including your treating doctor and hospital) and their agents, and, if applicable, any person or organisation who may be responsible for meeting your and your dependants’ treatment expenses, or their agents, as Bupa Global deems necessary.
Research: Anonymised or aggregated data may be used by Bupa Global, or disclosed to others, for research or statistical purposes.
Fraud: Information, including recorded telephone calls, may be disclosed to others with a view to preventing or detecting fraudulent or improper claims.
Names and addresses: Bupa Global does not make the names and addresses of customers available to other organisations (except as stated above).
You may complain to Bupa Global or to the Danish Data Protection Agency if you believe that the processing of your personal data does not comply with applicable data protection legislation.
If there is anything you would like to know in more detail, please contact Bupa Global.